Answered By: Michael Pujals Last Updated: Jul 17, 2014 Views: 21
I wonder if you have your pop-up blockers turned on for your web browser.
For Internet Explorer:
- Click on Tools
- Choose Pop-Up Blocker > Turn Off Pop-Up Blocker (or add ebrary and RefWorks as an exception).
- Click on Options
- Choose Content
- Uncheck Block pop-up windows
See if this works.
If you are on a Mac and using Safari -- unfortunately, Safari is not officially supported by RefWorks and they sometimes do not play well togehter. You may need to manually enter the reference into RefWorks if this is the case.