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Answered By: Michael Pujals
Last Updated: Jul 17, 2014     Views: 21

I wonder if you have your pop-up blockers turned on for your web browser.

For Internet Explorer:

  1. Click on Tools
  2. Choose Pop-Up Blocker > Turn Off Pop-Up Blocker (or add ebrary and RefWorks as an exception).

For FireFox:

  1. Click on Options
  2. Choose Content
  3. Uncheck Block pop-up windows

See if this works.

If you are on a Mac and using Safari -- unfortunately, Safari is not officially supported by RefWorks and they sometimes do not play well togehter.  You may need to manually enter the reference into RefWorks if this is the case.

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